We know that changing financial and project management software can be stressful. The transition is often bumpy and can take several weeks or months to implement. With Premier Software you get the help and support you need throughout the software implementation and use process.
We help ensure that you are getting the most out of your investment and that your team is working at its peak efficiency. Here’s how Premier Construction Software provides you with the support you need to improve your business success.
Training
Premier Software offers a six to an eight-week training program for all new clients with easily digestible information. The training is extremely ‘hands-on’ as the Premier does most of the heavy lifting while still having clients involved and using the Premier system from the start, which ensures everyone involved will be ready to go live! This includes both one-on-one and group training sessions. Premier trainers work with each construction company to help develop a personalized business playbook of the industry’s best practices. This helps ensure that each team can effectively use the software to improve efficiency and reduce errors. Premiers’ extensive training also helps ensure that the accounting and project management teams are up to speed before going live with the Premier software.
Going live
When it comes time to go live with the software, our customer support team assists your team with data transfer and entering beginning balances. This ensures that your data is accurate and up to date when you begin using it. We then offer continual support as your team begins using the software in the real world.
Quick ticket response
We understand that your business relies on our software for key data and information. The processes and information that our software handles are key to keeping your business running smoothly. Because of that, we do all that we can to ensure you get the help you need as quickly as possible. Our support staff and your account manager are available to help when you need it.
Quick and easy walk-through
Often our customers are looking for a simple and quick answer to their issues. When possible, we provide a detailed walk-through of the process needed to complete a task. These step-by-step directions help prevent confusion, as well as additional requests for support. Our goal is to get you back to work quickly.
Personalized service
Not every construction company is run the same way. With this in mind, every client is assigned a personalized account manager who will work with you every step of the way through implementation and beyond. Your account manager will get to know you and your business, so they can offer personalized solutions to your concerns. Your account manager is available by phone or email and is ready to respond to your questions. And because Premier Construction Software is cloud-based, our help and support centers can quickly and easily see your data live when needed.
Regular checkup
As you begin to work with our robust ERP solution, we’ll continue to meet with you to ensure that the process is going smoothly and that it is meeting expectations. Your account manager is available to
answer questions both during implementation and training, but also after you go live. We know that business situations change, so we continue to support you as long as you use our software. We’ll always be there to help you adjust your processes or workflows to make you more efficient.
Positive attitude
Our customer support staff knows that using new software can be frustrating. They maintain a positive attitude to help relieve the stress that comes from software issues and concerns. We are always there to provide an answer, or if there is a bigger problem, give you regular updates on its status. We won’t leave you wondering.
Responsiveness
We understand that customers don’t like to wait on hold or have to repeat their problem several times to get help. Our support team and your account manager are always available via phone or email to deal with any concerns or issues that may come up. We are there throughout the time you use our software to support you as needed.
Sense of urgency
As a financial software provider, we understand that time is money in your business and we will work quickly to get you back up and running. We understand the importance of the service we provide and will work diligently to respond to any issues.
Beyond expectations
Our customer service goes beyond your expectations. We seek to support your business in its continued success in implementing and using our software solution. We want to improve the efficiency of your financial and administrative processes, as well as provide the guidance and support you need to develop your best practices. With a personalized account manager and a large support staff, we’ll continue to be there throughout your journey with Premier Construction Software.
To see how Premier Software can help you structure your business for success, schedule a demo today.
Author Biography:
Dawn Killough is a construction writer with over 20 years of experience with construction payments, from the perspectives of subcontractors and general contractors. Dawn has held roles such as a staff accountant, green building advisor, project assistant, and contract administrator. Her work for general contractors, design firms, and subcontractors has even led to the publication of blogs on several construction tech websites and her book, Green Building Design 101.
