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Industry Insight Tips & Advice Ultimate Guide

The Ultimate Guide to Customer Support: How Support Impacts the Health of Construction Operations

So, your company is thinking of upgrading to a new, streamlined construction software program and ditching that old, generic software. But, one of your biggest qualms is that the new software may be hard to use, or confusing, or maybe integrating into your day-to-day business activities will be impossible. Maybe you’re worried about something going wrong with the software down the road.

What would you do then?

You’re right for taking this transition seriously, as it’s a big change for your company. However, with the right customer support, you won’t have to face these challenges alone. Customer support and account management in construction software are one of the most important features to look for before choosing a product. This guide will explain why.

The Importance of Customer Support in Construction Software

The construction industry thrives on building structures and renovating spaces. Time spent ironing out the wrinkles in a software program or transitioning to new technology can slow that down. For those reasons and more, construction software support is incredibly important. 

1. It Helps During the Launch Phase

Transitioning from simple, stand-alone, and feature-limited software to a fully-functional software program may seem overwhelming for your construction company. Teaching employees that are used to old-school spreadsheets and programs designed over 40 years ago won’t be easy to do on your own, despite knowing the value it will bring in the end.

Customer support is at its most important during this stage of the game. The best construction software companies will offer one-on-one and group training to prepare key employees for the role, allowing them to lead the way for other employees. This training can last from a few days to a few weeks, depending on the company.

For example, Premier Construction Software’s initial training program lasts six weeks. During that time, employees learn how to run a fictional business using the software program. By the end of the six-week period, the business goes live and is fully functional with trained employees who know how the software works. Whichever construction software you choose should come with a similar level of start-up support.

2. Issues Happen Along the Way

Even the most well-oiled software might experience a snag every now and then. Most often, it’s a user error and the user doesn’t even realize it. Sometimes, there’s a hardware issue that needs to be identified. It’s rarely an issue with the software or an update, but it can be a possibility.

The problem is your company can’t come to a screeching halt because the software decided to take a nap. Your team needs that software back up and running as soon as possible in order to focus their efforts on other important functions. 

For those situations, there is no replacement for expert customer support teams. These professionals should have the knowledge and ability to get your company’s data entry, drawing organization, storage, and accounts payable or receivable back up and running.

But what does solving this business emergency look like? Will your representative have to spend hours on hold, or wait for a response to an email? That’s the case in some situations. Other construction software programs assign an Account Manager to each client, giving them a point of contact to reach out to in any situation. They’ll get the ball rolling and ensure that the customer is receiving the attention they require.

3. It Avoids Growing Pains

Like most companies, the goal is most likely to grow and take on more, bigger, or more valuable projects. But, with that expansion comes growing pains (especially with some software companies). Creating new users, tracking changes, and ensuring everyone see the documents and data they need can be a challenge during this phase of growth.

Streamlined and automated construction software equipped with top-of-the-line customer support can minimize the impact of these growing pains. Customer support can help with managing new and old user accounts in and out of your organization, integrating expansions or updates, and tracking changes or adjusting workflows to ensure everyone is accountable and involved.

It can’t be overstated how important an expert customer support service team is to a construction company at this phase. Rather than users chasing their tails and making more work for themselves, a customer support representative can help the user identify the correct feature to use, how to track an error, or which update they need. The user can then learn how to avoid this mistake in the future, making the time spent working with the support professional well worth it.

Make Sure Your Construction Software Includes Customer Support

If you’re shopping for new construction management software, don’t overlook customer support. This is one of the most critical aspects of ensuring a construction software program integrates with your business and helps take it to new heights. 

The success of a construction business is a reflection of the choices of employees, customers, stakeholders, and their organizations. These decisions can play a critical role in determining the success of your organization.

Not to worry, Premier has your back. From the very beginning, we will ensure you feel fully supported and are successful. End the wait today and get your business back to financial control.

Schedule a demo today

Author Biography:

Tom Scalisi has over 15 years of experience working in the trades. Since moving to full-time freelance writing, he has developed a passion for helping construction companies grow. He enjoys teaching contractors how technology can streamline their businesses and educating them about their rights during payment disputes. 

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Company News Industry Insight Tips & Advice Ultimate Guide

The North American Construction Market and the Future of Construction Software

Very few people could have guessed that the past few years would be so interesting. But, despite the tumult, supply shortages, unrest, and other challenges, construction is still one of the fastest-growing industries in North America. All across the U.S. and Canada, construction crews continued to build while other industries were at a standstill—albeit, not all at the same pace.

But what does the future hold for the construction industry? And what does it mean for the future of construction software? Let’s find out!

Where the Industry is Heading

As a whole, the construction industry is heading toward continued growth over the next few years. Government spending on infrastructure projects is helpful, but the majority of the growth will come from the effort of the residential industry. In fact, residential construction deserves most of the credit for the industry’s bounce back after the 2020 recession. 

But how much will it grow moving forward?

With so many entities performing market research on the construction industry, the estimates regarding growth vary. However, most researchers believe that the industry will grow at a compound annual growth rate (CAGR) between 4.8 and 8.4 percent over the next few years. While that might seem to be a drop in growth rate from 2021’s numbers (roughly 12 percent), it’s still within a healthy range for most industries. 

Trends to Watch

One of the best ways to understand the direction of the construction industry is to look at current trends. While they may be temporary, they can steer the direction of the ship.

Residential is paving the way. While the commercial and municipal construction sectors slowed (crawled, really), residential construction experienced a boon. Despite the rising costs of materials and lumber, new home construction and renovation made up the majority of the industry’s growth.

Some construction firms saw the writing on the wall and pivoted from commercial and residential outfits to residential-only. Many downsized their workforces but were able to keep the doors open by building new homes or remodeling existing homes for folks fleeing big cities.

Commercial and industrial projects are likely to continue crawling moving forward for the next year or so, leaving the emphasis on the residential sector. However, both of these industries are expected to bounce back shortly after. 

Labor is still an issue. Finding skilled workers has always been a challenge for the construction industry, and it’s an issue that isn’t likely to go away any time soon. But, it’s not just the ironworkers, carpenters, and electricians that are hard to find. It’s also a lot of the clerical and office staff. In fact, the number encompassing all positions lost during the pandemic is just shy of one million jobs.

Many folks chose to stay home from work for a few years, while others transitioned into other industries that were more work-from-home friendly. Whatever the case may be, there just aren’t enough experienced, qualified workers to keep up with the industry’s demand. 

Companies are doubling down on technology. Despite the industry’s resistance to technology and the changes it may bring forth, companies are investing heavily in connected construction. The hope is that by investing in technology, these companies will be in a better position to answer the call for smart cities, climate change programs, and Urban Air Mobility initiatives.

Along with positioning themselves to take advantage of big-spending bills and government programs, the companies within the industry can now realize improved efficiency, accuracy, reduced costs, and larger margins. 

Supply chains are far from fixed. Supply chain issues plagued all industries in recent years, but they’ve really held the construction industry back. Between not being able to get certain materials or basic materials doubling (or tripling) in price, materials availability and affordability have been an issue.

This issue is likely to play out over the next few years before it comes back to the center. Some materials are still difficult to find, and then getting them to the job site can be even more of a challenge. Until other countries open completely and everyone heads back to work, this is an issue that won’t go away any time soon. 

How The Construction Software Industry Will Respond

While there may be good things on the horizon for the construction industry as a whole, the construction software industry must adjust accordingly. In general, this means developing new technologies or adapting older tech to modern trends. 

1. Adapting to Residential Contractors

Most construction software programs are designed for large contractors tackling commercial and industrial projects. However, with the current trend showing residential work to be the shining star of the construction industry, software companies will have to adapt.

Adapting to residential construction won’t be difficult for most software developers. However, a greater focus on making estimates easier to understand, making forms easier to customize, and simplified invoices will help those working in the residential industry.

2. Better User Experience

With such a shortage of skilled employees to choose from, growing construction companies will often rely on less-experienced personnel to see the job through. In fact, some employees may go right from the slab to the office, and they need to adapt quickly.

In this case, making construction software easier to use will help those lacking experience adapt to the new system. Also, these systems will help to reduce the number of mistakes or errors caused by inexperience—something the industry may come to rely on in the coming years.

3. Cloud-Based Access

With so many folks working from home these days, cloud-based storage systems and real-time reports will become critical. While the actual building happens on-site, plenty of the clerical and administrative roles can transition to a remote commute. And, companies will have to start offering these WFH positions if they want to attract the right people.

For these roles to work, however, they need reliable access to the company’s construction software program as well as the drawings and files that it may contain. Software companies will have to partner with strong cloud service providers to pull that off.

3. Improved Flexibility

As supply chains continue to work themselves out, modern construction software needs to be nimble and flexible. It should allow for easy changes it can also track through the system, adjusting the appropriate values automatically as it goes. There’s no way to predict how often this could happen during the lifetime of a job, and streamlined automation will help.

Construction software should allow for the easy production of change orders should a particular material become unavailable. These change orders should operate on customizable workflows so everyone who needs to see it and approve it can do so. With these features requiring minimal input from the contractor, there will be fewer errors and less downtime, helping to keep projects on track. 

Growth on the Horizon

Between the construction industry and the software that supports it, the future looks like growth. While certain sectors might struggle to keep up, the overall industry is poised to grow over the next few years, and savvy construction software creators will adapt their programs to go along for the ride, including yours truly, Premier Construction Software! Amidst the market shifts, one thing Premier and the team behind the brand can do is adapt. We will ensure your business can benefit from a system like ours.

See how we can help you structure your business for success, schedule a demo today.

Author Biography:

Tom Scalisi has over 15 years of experience working in the trades. Since moving to full-time freelance writing, he has developed a passion for helping construction companies grow. He enjoys teaching contractors how technology can streamline their businesses and educating them about their rights during payment disputes. 

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Industry Insight Tips & Advice

Pros and Cons of Working From Home

 

As pandemic restrictions are tightened again, and some areas go back into lockdown, workers are again being asked to work from home when possible. While construction companies are used to working from many sites, the office staff is generally located in a central office. Changing venues for office workers has its advantages and disadvantages. Here are some of the benefits and challenges for construction company employers of having workers work from home.

Benefits to employers

1. Higher productivity

When working from home, employees are often more productive than they are at the office. There are fewer distractions from coworkers stopping by to chat or ask questions. It’s easier to shut out time-suckers like email notifications and unnecessary meetings. A FlexJobs 2020 survey found that workers who thought they were more productive at home, were. Respondents cited fewer interruptions and quiet working environments as part of the reason for their increased productivity.

2. Recruit from a larger pool of candidates

When location isn’t a factor when hiring, companies can expand the pool of possible candidates for open positions. This can lead to hiring more highly skilled workers for key roles. When companies hire the best of the best, their products and services improve in quality.

3. Reduce turnover

The flexibility inherent in a remote job allows workers to stay with them longer. For example, if an employee needs to relocate because of a spouse’s job change, instead of quitting they can easily continue working for the same company from another location. Companies can keep key talent when there are fewer constraints on where they perform the work.

4. Reduce overhead costs

For some companies, overhead costs like office rent and supplies can be significantly reduced or even eliminated by employing a remote workforce. With fewer overhead expenses, profits increase.

Employees also save money. Since they don’t have to commute anymore, they save on gas, car repairs, parking, and lunches. This savings translates into more of their hard-earned money staying in their pockets.

5. Fewer sick days

Spending less time around other people, coworkers, and the public, results in less sick time. Workers reduce their chances of catching viruses, colds, and the flu. With less downtime, workers are more productive and are able to get more accomplished over the long haul.

Challenges to employers

1. Collaboration and communication

As contractors know, when teams are spread out over long distances, it can be difficult to maintain communication and collaborate with team members. Impromptu meetings and discussions are more difficult to have when workers aren’t in the same physical location.

Luckily there are several tech applications that can assist teams in maintaining their connections. From online messaging apps, like Slack, to videoconferencing programs, like Zoom, it’s easier than ever for teams to keep in touch when working remotely.

When it comes to accessing collective data, online SaaS programs allow everyone to get the data they need from any device with an internet connection. This ensures that everyone has the info they need when they need it. Using SaaS software also allows office teams to stay productive from wherever they’re working, as well as ensuring everyone is working off the same real-time data.

2. Distractions

While there may be fewer distractions at home than in the office, they are still a struggle to deal with. Children, pets, and household chores can quickly steal employees’ concentration. Workers must do their best to set boundaries and structure their work environment and schedule to reduce distractions as much as possible.

3. Technology struggles

Technology can be difficult to deal with, whether it’s at home or in the office. Programs crash, computers die, and internet connections are lost. While these problems can’t all be eliminated, there are some things that can be done to help prevent them.

  • Ensure that employees have the latest in hardware and software installed on their work-provided devices.
  • Develop a schedule for regularly replacing hardware every 2 to 3 years.
  • Employ IT workers or hire a company to provide remote service to all employees.

4. Time Management

Without the structure of the office environment to keep them on task, some workers may struggle with managing their schedules when working from home. They may lose track of their work time and blur the lines between home and work life. This can lead to added stress and burnout.

Allow workers to set their own schedules when possible, so they can effectively manage their work and home life. Encourage them to stick to their schedule as much as possible, with only occasional changes under special circumstances.

5. Dress code

When working from home it can be tempting to dress more casually than when working in the office. While an occasional day spent working in your pajamas is acceptable, workers need to be dressed properly the majority of the time. Clothing can be both professional and comfortable, keeping workers in the correct mindset when they’re on the job.

As construction workers and companies continue to navigate the ever-changing pandemic restrictions, it’s best to remain flexible, as this helps reduce stress. Teams can function successfully when working remotely with the help of technology and a little patience.

 

Check out Premier Construction Software to see if it fits your company’s strategies and goals.  Our construction management and accounting software provide teams with the tools they need to take advantage of these technologies. Schedule a demo by contacting us today.

We’re more than just construction financial software. We’re built to help your business.

Author Biography:

Dawn Killough is a construction writer with over 20 years of experience with construction payments, from the perspectives of subcontractors and general contractors. Dawn has held roles such as a staff accountant, green building advisor, project assistant, and contract administrator.  Her work for general contractors, design firms, and subcontractors has even led to the publication of blogs on several construction tech websites and her book, Green Building Design 101.

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Why is Drawing Management Important?

Today’s construction industry is finally starting to embrace technology. From project management programs to accounting software designed specifically for the industry, improved workflows and team-wide access are increasing efficiency. Drawing management is one of the areas most affected by new technology, and the results are tremendous.

But what is drawing management, and why is it important? And what can it offer the construction industry and your company? Keep reading to find out.

What is construction drawing management?

In today’s world of information at our fingertips, people outside of the construction industry might be shocked if they saw the stacks of paper plans still plaguing some projects. Sure, the architect or designer has these docs on their computer and local server, but everyone else might be working from a set of paper drawings. And, as revisions come in, those paper drawings don’t update themselves.

That’s the issue that construction drawing management aims to solve. Drawing management, when done correctly, is a central database of drawings that everyone involved in the process can access. They’re most effective when cloud-based, allowing anyone in the field or office to access the latest drawing at a moment’s notice.

Why is drawing management important?

Having instantaneous access to project drawings is obviously a benefit, as anyone can look at the same drawing, regardless of their role and location. However, there is more to it than that.

Drawing management offers clarity

Imagine a scenario where a question pops up on the job site. Maybe it’s an issue with a material, or the scope of work doesn’t jive perfectly with the conditions at the site. In the past, the designer would have to go to the site or wait for the PM to upload tons of pictures to an email. With a drawing management system, the process is streamlined.

Now, the PM can access the drawings from the tablet while the designer pulls them up on their computer screen. While on the phone, the two can look at the same drawing, manipulate, and make notes, mark-ups, or revisions in real-time.

Drawing management offers real-time revisions

Too often have site personnel worked off an older version of the drawings only to find out things changed and their work was incorrect. This causes delays and waste, both of which are the enemies of progress and profits. Sure, you can blame the crew or the management team, but that doesn’t change the problem at hand.

Project drawing management alleviates this issue by allowing for real-time revisions and updates. As the team on-site accesses the drawings, they’ll have the most updated version at their fingertips.

Drawing management centralizes storage

Document storage can be a hassle. Between storing drawings on different drives, sending revisions through email, and granting access to everyone who needs it, finding a document at the moment you need it isn’t easy.

With a drawing management system, you can store those documents in one place. And with automation, a drawing management system will ensure these documents are sorted properly and easy to find. Maybe even best of all, some drawing management systems offer unlimited storage, preventing your company from running out of the ever-more-expensive digital space.

Drawing management integrates with other processes

Once you have an established drawing management system, it should integrate with the other processes your company uses. For example, an RFI can be accompanied by a tag that takes the team directly to the drawing in question. Also, the team can tag change orders to drawings, allowing anyone reviewing the change a better overview.

Integrating drawing a management system with these processes offers a clearer scope, streamlines approvals, and allows the team to stay on the same page. 

Drawing management can be critical to your business’s growth

“Streamline,” “automate,” and “centralize” tend to be buzzwords circling around drawing management, but they truly are keys to your business’s growth. By implementing a drawing management system, you’re enabling your team to work faster and smarter while also focusing on the most important tasks.

Change the game with drawing management systems

Moving to a drawing management system is obviously critical to growing and getting a leg up on the competition. But not all systems are the same; some have more to offer than others.

Look for a drawing management system that offers unlimited storage and operates on a reliable cloud. Also, be sure it has all the features you need from a system in order to integrate with your chosen construction management software. Or, better yet, choose a system that rolls everything into one easy-to-use application, like Premier Construction Software.

Premier Construction Software is a true cloud, all-in-one accounting, job cost, project, document, and drawing management solution designed to meet the needs of GCs, Developers, Design-Build, and Homebuilders. Trusted by thousands of companies, Premier partners with forward-thinking, progressive construction companies to provide a fully integrated solution for office and field staff operating on Mac, PC, and any mobile device. Premier operates in North America as well as Australia, providing a true cloud solution that meets the needs of both markets today.

Check out Premier Construction Software’s drawing management system to see if it fits your company’s strategies and goals. Schedule a demo by contacting us today.

Author Biography:

Tom Scalisi has over 15 years of experience working in the trades. Since moving to full-time freelance writing, he has developed a passion for helping construction companies grow. He enjoys teaching contractors how technology can streamline their businesses and educating them about their rights during payment disputes. 

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Tips & Advice Trends & Technology

9 Reasons You Need Drawing Management

Drawings are the backbone of every construction project. Without correct drawings, the work completed may be incorrect or not needed at all. With so many drawings being issued for even the simplest of projects, keeping them organized is imperative for project teams to work successfully. Drawing management software provides the organization and features that teams need to complete their projects on time and on budget.

We’ve put together nine reasons why you need a drawing management system to help you stay on top of your project and your work.

1. Version control

It’s crucial that project teams work off the latest revisions of the drawings and specifications as the project progresses. New drawings may be issued periodically based on changes to the design or RFI responses. Keeping up with these changes can be confusing and difficult if you don’t have a system to keep it all straight.

Version control tracks the latest version of each drawing and ensures that you’re always looking at the most current one. This ensures the team is always up to date and working off the correct drawings.

2. Central storage

Teams often have multiple places they store their drawings, some on local computers, in Dropbox, in email attachments, etc. With a central storage location for all drawings, you reduce the number of places you have to look for a specific file. This can save hours of frustration and search.

A central storage system keeps all drawings in the same place so everyone can have access when they need it.

3. Markup ability

Changes happen in every job. With a drawing management system, you can digitally markup drawings to document questions or changes to the drawings. You can highlight changes with bubble clouds and mark as-built locations for utilities, walls, and other features of the project.

The ability to digitally markup drawings allows teams to keep a live as-built set in the system. Everyone can access it and know exactly where things ended up.

4. Connect drawings to other correspondence

Drawing management systems allow teams to tag RFI locations and link them with the corresponding questions, then markup changes on the drawing based on the response. They can also tag change order locations and associate them with the appropriate CO. Now when someone asks why a specific change was made, teams can go to the electronic drawing tool and immediately see the RFI and response that caused the change.

Open communication is key during construction projects, especially those with lots of changes. The ability to connect drawings to other correspondence allows teams to instantly see when and why changes were made.

5. Security and controls

With drawing management tools, you can set security permissions to allow team members to see only those documents that they need to see. This keeps sensitive data and trademarks safe from those who don’t need to have that information.

Keeping data safe and secure is important in any data management system. By setting security permissions on a need-to-know basis, you protect your client’s trademarks and trade secrets.

6. Cloud storage

Storing drawings in the cloud allows all team members to have access from any device with an internet connection. No more searching in folders or trying to locate links, all the drawings are on the tool and everyone who has access can easily see them. Cloud storage also provides limitless data storage, allowing multiple large projects to be stored in the cloud.

Cloud storage provides easy access from any device for all team members who have permissions.

7. Easy to archive

As electronic drawings are marked up throughout the project, the record creates an as-built set that can be accessed at any time during the project. Team members can easily see how the documents have changed versus the original design. All changes are recorded in the electronic version visible from any device.

The ability to create an as-built set at any time during the project improves communication with the owner and speeds up the project closeout process.

8. Search capabilities

Optical character recognition allows the software to locate specific keywords within the drawings. Teams can search for specific terms or location names and find them instantly without searching through all the pages.

Searching for keywords in the drawing tool saves teams hours looking through individual sheets.

9. Avoid added work or rework

Teams can avoid rework and performing added work that wasn’t necessary by always using the latest version of the drawings available. Having a drawing management system ensures that the latest version is accessible with a click of a button, as opposed to searching through folders and documents. The system will also document the receipt of specific drawings, so the information can be used if a dispute arises.

Teams can avoid rework when they work from the latest versions of the drawings and can document receipt of new versions.

Save time and money with drawing management

Drawing management systems should make your life easier, not create more work. They can help keep teams organized, help them find the information they need, and save time and money searching for documents.

When looking for the best drawing management software for your team, make sure it has the features above and fits your workflow. To find out if Premier Construction Software is a good fit for your team, contact us today.

Author Biography:

Dawn Killough is a construction writer with over 20 years of experience with construction payments, from the perspectives of subcontractors and general contractors. Dawn has held roles such as a staff accountant, green building advisor, project assistant, and contract administrator.  Her work for general contractors, design firms, and subcontractors has even led to the publication of blogs on several construction tech websites and her book, Green Building Design 101.