We Do More! We set higher standards & meet expectations.
Unlimited one on one direct personal support & training! We aren’t like other software packages that take months to install. In just 30 hours we can help you deliver more profitable jobs and create a simple environment without the frustration of complicated software.
After you go live, you will have a direct Customer Success Manager available so that you can easily pick up the phone and contact them at any time. Any additional training is at no additional cost. Our job is to make sure you are successful.
With an 88% ranking in customer support from a third party ranking system Software Advice, we understand the importance of delivering real value. Forrest Burnson, Market Research Associate at Software Advice provides insight into the excellent reviews Jonas Premier has received, “It is critical for software vendors to provide excellent customer support in this day and age. Especially in the construction industry, where a high premium is placed on trust, reputation and reliability. Jonas’ stellar track record for customer support sets the example that other vendors should follow.”
3 Step Training Process
- Pre Implementation – A kick-off meeting is scheduled to set expectations on both ends and design a training schedule. We will discuss methods of exporting data from your existing system and work together to build a new “Test Company”.
- Implementation – You will be teamed with a direct trainer skilled in construction, accounting and software. The training schedule will be customized based on your availability. Each session is recorded and you can have an unlimited number of attendees. We will design specialized tracks for key roles and focus on workflow processes. All staff will be receive certification after they complete the course.
- Pre-Support – After you go live, we understand you will have many questions and will need quick answers. This is why we provide you with a direct Customer Success Manager to help personalize the experience and ensure you are using the system.